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Using taxis to improve mobility and accessibility in cities and rural areas

Posted Sept 14, 2023

Using taxis to improve mobility and accessibility in cities and rural areas

Taxis have significantly changed the way we move around in recent years, not only in busy cities but also in quieter rural areas.

For many, taxis are often associated with luxury and occasional use, reserved for special occasions or when we need a convenient ride. However, there's a practical side to taxis that is often overlooked, especially when faced with the reality of car ownership costs and accessibility needs.

In this blog, we’ll take a closer look at how taxis are making transportation better and more accessible for everyone.

Beating city traffic

In the heart of bustling cities, where traffic congestion and parking troubles are all too common, taxis offer a reliable solution for many. While some might perceive them as a luxury, they can actually be more cost-effective than owning and maintaining a car.

With taxis often readily available in cities, people are more likely to use a combination of taxis and public transport. This convenience reduces the burden of car traffic and supports cleaner urban environments by reducing the number of individual vehicles on the road.

Rural accessibility

In smaller towns and more rural areas, it can be more common to call for a taxi instead of finding one on the street. These are also usually private hire vehicles rather than licensed taxis. A key difference is that licensed taxis have the legal right to pick up customers on the street without a booking.

Taxes serve as a lifeline in rural areas where public transport options may be limited. They bridge the gap between remote communities and essential services. This level of accessibility enhances the overall quality of life for rural residents, allowing them to stay connected to the broader community.

Empowering accessibility

Access to essential services is a fundamental aspect of modern life. It ensures that individuals and communities can thrive, regardless of geographical location.

Traditionally seen as a premium door-to-door service or a first/last mile connector, taxis have evolved into a vital component of our transportation ecosystem, enhancing mobility and accessibility.

Taxis are known for their unmatched flexibility, complementing public transportation systems with their 24/7/365 availability and door-to-door services. They represent a lifeline for many who rely on them to access essential services; going to work, attending school, accessing healthcare appointments, and participating in recreational activities.

For individuals with mobility challenges, accessibility is paramount. With approximately 15% of the global population suffering from some form of disability, a number expected to rise as the world's population ages, taxis are far more than just a means of getting from point A to point B; they represent independence and freedom for many who rely on them.

Fortunately, in most major towns and cities, licensed taxis are now equipped to accommodate passengers with disabilities. These accessible taxis feature a ramp for easy boarding and a designated space for passengers to travel in wheelchairs.

Today, taxi drivers are obligated to provide the necessary assistance for passengers to board and disembark, as well as to secure both the wheelchair and the passenger's seatbelt. Importantly, the driver cannot charge extra for providing this assistance.

Technology at your fingertips.

Smartphone apps have transformed the taxi industry, benefiting both cities and rural communities by simplifying the process of requesting and utilising taxi services.

With a few taps on a smartphone, individuals can order a taxi at their convenience. This seamlessly connects people to transportation, making the entire experience more user-friendly and efficient.

Features like real-time tracking, access to vehicle and driver details, personal music selection, and post-journey reviews have enhanced the overall experience. Additionally, the option to pay by card, online, or in cash adds further convenience and flexibility for passengers.

A downside of this innovation is that many mobility services now rely solely on digital channels, leaving some people unable to access them.

Promoting local economies.

Taxis also play a role in boosting local economies. Taxis can significantly contribute to the local economy by providing employment opportunities for local residents.

Many taxi drivers are members of the community, and their knowledge of the area can enhance the overall experience for passengers. Their familiarity with local routes and roads can lead to more efficient and enjoyable journeys. This, in turn, can boost customer satisfaction and encourage repeat business, further supporting the local economy.

A more connected and inclusive world.

In conclusion, taxis have evolved beyond their traditional roles and are now essential for enhancing mobility and accessibility in various cities and rural areas.

With improved accessibility, taxis are increasingly inclusive and dependable modes of transportation. They provide unparalleled flexibility, accessibility, and seamless technology integration, making it simpler for individuals from diverse backgrounds to overcome transportation barriers.

Taxis contribute to a more connected and inclusive world where the ease of movement is no longer restricted.

CMAC's comprehensive taxi services empower businesses to maximise the benefits of taxi travel while maintaining control and oversight over travel arrangements.

To find out how CMAC can help support your movements, get in touch today at

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