Travel Onward Travel

Onward Travel

  • Unrivalled network of leading breakdown recovery clients in the UK

  • Specialised onward travel solutions for smooth continuation of journeys

  • Cost-effective and appropriate onward travel strategies

  • An efficient booking system for expedited service

Tackle unanticipated breakdowns with our reliable onward travel solutions

Breakdowns on the road are always unwelcome, and they rarely come with an immediate fix. As a ground transportation specialist, CMAC understands the necessity of having robust systems for those worst-case scenarios.

Commonly referred to as ‘alternate transport’, onward travel offers road users a seamless way to complete their journey when things derail. Our vast experience in delivering nationwide tailor-made onward travel solutions for world-leading breakdown recovery clients sets us apart.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

We pride ourselves on our customer-centric approach. We provide many of the UK’s top breakdown recovery brands with industry-leading onward travel solutions.

Our mission is to elevate the standard for alternate transport solutions in this sector. With our round-the-clock expertise, we deliver swift and safe onward travel services to our clients.

Our key aim is to supply motorists with a fitting and cost-effective solution when a roadside fix isn’t possible. Thanks to our comprehensive supplier network, a wide variety of vehicles can be dispatched rapidly and safely, all meeting stringent operational standards of delivery.

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How we do it

Our top-tier service delivery team and advanced technology systems are tailor-made for providing efficient onward travel solutions. We aim to reduce stress for breakdown recovery specialists and their members with our end-to-end solutions.

From real-time SMS notifications to prompt service delivery, we ensure a clear customer journey. Our intuitive booking and management platform is designed to support your team across all business functions. With 24/7/365 support, proactive monitoring, and quick issue resolution, we're always there when you need us.


Why Choose CMAC Group?

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We're reliable.

Our proven track record of delivering high volumes of time-critical journeys, in bustling cities or remote locations, underscores our reliability.

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We're responsible.

Our first-class supply chain network and focused compliance programme ensure a best practice duty of care for travellers.

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We're resourceful.

Our access to the UK’s most expansive and responsive supply network means our vehicles are vetted, primed and ready to go, reflecting our commitment to prompt onward travel solutions.

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Contact us to learn more

If you’d like to learn more about our onward travel solutions, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

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Frequently asked questions

Do you operate outside of the UK too?
Yes, CMACs onward travel and accommodation services extend beyond the UK. To check if we operate in your area visit our locations page.
Do CMAC cover unconventional, rural locations?
Yes, no matter the time or location CMAC will ensure that your members are never left stranded. Through CMAC you will have access to the most extensive network of approved, safe, and reliable suppliers. Furthermore, to enhance location precision and efficiency CMAC have partnered with What3Words, allowing us to pinpoint specific locations no matter where your members are.
Will our members receive onward transport confirmation?
Yes. You can add the traveller details to the booking to ensure members receive SMS confirmations and details such as vehicle and driver information, ETA, and a relevant contact number. They will also be provided with real-time GPS tracking of their vehicle.
What are the benefits of your portal?
CMACs dedicated onward travel portal will provide your team with an integrated booking tool, meaning your team can schedule vehicles bookings, amend or cancel bookings, specify any special requirements and view real-time tracking of transport. Our portal is fully customisable, meaning that data fields can be configured to suit your requirements. We can also ensure that your travel management policy is adhered to by booker, providing you with total governance over spend, distance and many other important KPIs.
How long will it take for help to arrive?
This depends on the location of the incident, however once the booking has been placed, a driver will be dispatched ASAP.

Call us today on 03333 207 100 to speak to a member of our team

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