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Travel Onward Travel

Onward Travel

  • Keep stranded motorists moving with CMAC’s trusted Onward Travel solution.

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onward travel

From roadside incidents to unexpected breakdowns, our UK & European service ensures policyholders and passengers are transported safely, quickly, and compliantly — supported by 24/7 experts and a purpose-built platform designed for insurers and breakdown providers. This includes both rapid dispatch of appropriate taxis and seamless arrangement of alternative accommodation when onward travel isn’t possible.

Making onward travel safer and simpler

When a vehicle breaks down, the immediate priority is to get people safely off the roadside. For insurers and breakdown providers, coordinating that journey can be complex — especially when you’re managing vulnerable passengers, hard-to-reach locations or fluctuating demand.

CMAC’s Onward Travel service removes the complexity. Built in partnership with leading UK insurers and assistance providers, our platform centralises every journey — from booking and allocation to live tracking and support.

Whether you need transport for a single stranded driver or a whole family travelling with luggage, we provide fast, appropriate onward travel across the UK and Europe, ensuring policyholders reach their next destination safely, comfortably and without delay.


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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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Key benefits of CMAC’s Onward Travel service

Clear reporting and invoicing
Every journey is tracked through detailed dashboards, allowing you to monitor performance, manage costs, and streamline invoicing across your network.

24/7/365 operational support
Our expert team works hand-in-hand with your control rooms around the clock, ensuring seamless coordination no matter when an incident occurs.

Purpose-built Onward Travel platform
Manage every case from one central system, with live booking status, driver and vehicle details, accommodation options, and a full audit trail for compliance.

Automated supplier allocation
Smart allocation ensures journeys are matched to approved, compliant suppliers with the right vehicle type, reducing manual work and speeding up responses.

Accurate roadside location technology
what3words integration improves precision for hard-to-reach or rural breakdowns, helping drivers reach policyholders faster.

Smartlinks for policyholders and patrols
Issue secure booking links so passengers or patrol drivers can organise transport or accommodation instantly within your policy rules.

Comprehensive vehicle coverage
From single-passenger taxis to minibuses and large coaches, we can move individuals, families or larger groups with the right vehicle the first time.

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How CMAC’s Onward Travel service works

CMAC’s Onward Travel platform is designed to support insurers and breakdown providers at every stage of an incident, ensuring safe, fast, and compliant transport and accommodation for policyholders and passengers.

Case creation
Your control room logs the onward travel request directly into our platform, or it is received automatically through an integration. Mobility needs, passenger numbers, luggage and destination can all be captured in seconds.

Smart allocation to approved suppliers
Our system automatically selects the most appropriate, compliant supplier from our vetted network, based on vehicle requirements, geography, performance history, and availability. Accommodation allocation follows the same rules-based process where required.

Live tracking and journey updates
Once the booking is dispatched, control rooms and passengers receive real-time updates, including driver details, vehicle tracking, ETAs, and SMS notifications.

24/7 operational support
CMAC’s team monitors every journey, proactively resolving issues, coordinating escalations and ensuring the promised service level is met.

Full reporting and consolidated invoicing
All journeys, accommodation stays, costs, SLAs and incident data feed into one system, giving insurers clear insight into spend, performance, and compliance.

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Why Choose CMAC Group?

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Market leader for over a decade

CMAC has been the trusted Onward Travel partner for many of the UK’s leading insurers and breakdown providers, delivering reliable, time-critical transport and accommodation at scale.

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UK-wide and European coverage

From remote rural roads to major European routes, our network ensures passengers are supported wherever incidents occur, with appropriate vehicles and hotal availability available for individuals, families, and larger groups.

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Technology designed for insurers

The CMAC Onward Travel platform has been built in collaboration with control rooms and assistance teams, offering smart allocation, live tracking, what3words integration, Smartlinks and real-time support.

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Exceptional reliability and performance

With consistently high booking success rates, low service issues and fast average dispatch times, CMAC helps insurers meet policy promises with confidence.

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Duty of care at the heart of every journey

All suppliers undergo rigorous onboarding and compliance checks. Safety, compassion and professionalism are prioritised for every passenger, especially those who are vulnerable or distressed at the roadside.

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Total visibility and financial control

Consolidated invoices, transparent cost reporting and a full audit trail make it easier for insurers to manage performance, demonstrate compliance and control spend.

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Contact us to learn more

If you’d like to learn more about our onward travel solutions, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

Frequently asked questions

How quickly can CMAC arrange onward travel?
Response times depend on location and vehicle requirements, but CMAC typically dispatches appropriate transport within minutes of receiving the request. Our extensive UK-wide and European supplier network ensures fast, reliable support even in remote areas.
Do you cover Europe as well as the UK?
Yes — CMAC provides UK and European onward travel for insurers supporting UK & European breakdown policies. This includes taxis, minibuses and larger vehicles where required.
Can you support passengers in rural or difficult-to-reach locations?
Absolutely. Our integration with what3words enables precise roadside location matching, helping drivers reach stranded passengers quickly — even in rural, unconventional or unmarked areas.
What types of vehicles can you provide?
We can supply single-passenger taxis, larger vehicles for families, minibuses, and coaches, depending on the incident and policy rules. All vehicles come from vetted, compliant operators.
Will policyholders receive transport updates and confirmations?
Yes. Travellers can receive SMS confirmations, driver and vehicle details, live tracking links, ETAs and contact information. Smartlinks can also be issued for self-service bookings when appropriate.
How does the CMAC Onward Travel portal help my team?
The portal provides end-to-end journey management, including booking, amendments, cancellations, real-time tracking, supplier allocation, and reporting. It can be customised to your processes and configured to enforce your policy rules.
Is 24/7 support available?
Yes. CMAC provides 24/7/365 operational support, working alongside your control rooms to monitor journeys, resolve issues and ensure policyholders are never left stranded.

Call us today on 03333 207 100 to speak to a member of our team

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