Rail Rail Replacement

Rail Replacement

  • A wide range of vehicle solutions

  • Experienced in major railway disruption planning

  • Public Service Vehicle Accessibility Regulations

  • Guaranteed coherent & stress-free service

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When circumstances dictate that you have to delay or cancel a train service, don't let your passengers feel inconvenienced. From planned engineering to adverse weather conditions, it's inevitable that train timetables are subject to cancellations or delays.

To ensure your passengers can always reach their destination, it’s crucial that there are fail-safes in place to cover any situation. That’s where CMACs specialist services come in.

Since 2007, our rail replacement services have protected passengers from missing appointments or being left stranded far from home. Thanks to a range of PSVAR compliant vehicle options, you can provide reliable alternative and on-demand travel for anyone who needs it.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

We aren’t afraid to venture off the beaten track. We take away the fear of those dreaded disruptions and go above and beyond to make sure your customers have a seamless journey, every time

Our rail replacement service is a specialist on-demand transport solution that will get your customers back en route right away. We work closely with train operating companies to move passengers and crew safely to their destination. We have extensive experience in handling major railway disruption logistics for a range of scenarios, ranging from planned maintenance work to unforeseen critical emergencies.

So regardless of any pesky problems, CMAC ensures your customers can travel with confidence, resulting in flawless fulfilment for every journey, whatever may happen along the way.

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How we do it

We take care of all the planning and organisation to guarantee a coherent and stress-free system for train operating companies.

The CMAC Rail Replacement team provides full procurement and management service for vehicles, drivers, coordination staff and other key resources when railway lines are closed for planned engineering. All of this is achieved by our highly experienced team working in conjunction with the train operating companies rail planning and operational teams.

Our expert rail coordinators and marshals are onsite at the stations to provide face-to-face assistance and help to make sure that any travel required is organised and as stress-free as possible. They also provide clear instructions to help travellers fully understand the situation and how they can reach their destination.

All rail replacement services adhere to the Public Service Vehicle Accessibility Regulations (PSVAR). This provides security for passengers with disabilities or who need assistance when travelling. Our fleet of rail replacement vehicles includes multi-purpose vehicles (MVPs) and taxis for those who require additional support with public transport.

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Why Choose CMAC Group?

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We're professionals

We have a dedicated and highly experienced team that provides the operational delivery for rail replacement services and is available 24/7.

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We’re problem solvers

We support passengers and rail staff all across the country. Our rail replacement vehicles include coaches, minibuses, MVPs and taxis; meaning we can transport anyone who needs help.

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We’re industry experts

We help move millions of passengers every year with our tried and tested processes. Our exceptional relationships with our supplier network ensure we deliver service excellence.

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Contact us to learn more

If you’d like to learn more about our rail replacement services, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

Call 03333 207 100

Make an enquiry

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

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Frequently asked questions

Do you offer GPS tracking for all pre-planned and emergency vehicles?
Tracking is provided through a CMAC-owned web application which is accessible from anywhere in the world across multiple devices. The tracking is live and offers a complete real-time view of vehicle status and locations which can be used to help manage customer expectations. Unlike smaller vehicles such as taxis and private hire vehicles, GPS tracking isn’t as widely adopted amongst larger vehicle operators (coaches and buses). CMAC are working with these operators to help them recognise the importance of live tracking in providing an enhanced duty of care to clients. In 2020 we launched an application which allows larger vehicle operators to easily share their tracking with CMAC.
Do you supply rail coordinators?
Yes. we believe that Rail Replacement Coordinators are a critical, and often underutilised, resource. On-the-ground representatives have the capability to positively impact customer experience across multiple touchpoints during disruption.
Do you have a rail replacement coordinator app?
CMAC’s bespoke app, available on all devices, is available for critical staff ‘on the ground’ and provides key information to help support customers and manage operations seamlessly. The app provides real-time updates and enables ground staff to make informed decisions.
What teams would we have access to at CMAC?
CMAC employ over 220 staff and boast a dedicated Rail team with enviable industry knowledge. Your main point of contact will be a devoted and experienced account manager with proven sector experience; however, you will also have access to a wide range of teams whenever you need them. From our key operational support staff that are available 24/7/365 to our supply chain and compliance specialists – your organisation will benefit from a wide-range of skills to ensure a seamless, safe, and reliable rail replacement service is provided by CMAC.
Can you demonstrate a proactive approach to compliance?
CMAC have established a strong reputation for its effective risk management program. With dedicated and experienced Supplier Management and Compliance teams we are confident that our work practices and processes significantly reduce the risk of road regulatory compliance violations. We take a proactive and collaborative approach towards compliance to deliver a safe, accessible, and high-quality ground transport solution. To ensure compliance and quality standards we have developed a robust onboarding process, along with a focused industry-leading supplier audit program that delivers ongoing routine checks, ensuring the required best practice standards of our operators are in place across our supply chain. Not only have we developed high quality compliance strategies and programs, but we also have a team of trained professionals dedicated to overseeing and auditing their fulfilment. We provide clients with the confidence that when they book with CMAC, passenger safety is assured.

WHAT THEY SAY...

Since 2017, the service CMAC provide has made a huge difference to us and our customer experience. It's great to have found a company that understands our requirements and keeps its promises. For anyone looking for a reliable taxi solution with first class service, choose CMAC, you won't be disappointed.

Jason Parker

Alternative Transport Contracts Manager, Northern

Call us today on 03333 207 100 to speak to a member of our team

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