How we do it
We take care of all the planning and organisation to guarantee a coherent and stress-free system for train operating companies.
The CMAC Rail Replacement team provides full procurement and management service for vehicles, drivers, coordination staff and other key resources when railway lines are closed for planned engineering. All of this is achieved by our highly experienced team working in conjunction with the train operating companies rail planning and operational teams.
Our expert rail coordinators and marshals are onsite at the stations to provide face-to-face assistance and help to make sure that any travel required is organised and as stress-free as possible. They also provide clear instructions to help travellers fully understand the situation and how they can reach their destination.
All rail replacement services adhere to the Public Service Vehicle Accessibility Regulations (PSVAR). This provides security for passengers with disabilities or who need assistance when travelling. Our fleet of rail replacement vehicles includes multi-purpose vehicles (MVPs) and taxis for those who require additional support with public transport.