Travel Delay and Divert

Delay & Divert Solutions

  • Specialist Teams Available 24/7

  • Emergency Transport and Accommodation Experts

  • Our People Moving Your People

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Flight disruptions are among the costliest of issues airline operators face today. Departure delays, journey diversions and last-minute cancellations cost the airline industry billions of pounds every year — and if handled incorrectly, they can damage your brand reputation too.

While reasons for disruption are often beyond anyone’s control — be it adverse weather conditions, technical difficulties, or air traffic restrictions — you can still give your customers the best quality of service with CMACs Delay and Divert solutions.

At CMAC, we understand that when your planned flight schedule is disrupted, every second counts. That’s why we provide seamless solutions to ensure that the impact of these circumstances is minimised for passengers and crew.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

With years of experience and in-depth knowledge of disruption management, CMAC ensures you’re ready to respond when a disruption happens. With CMACs Delay and Divert Solutions, you can invoke mass transport and accommodation services when a flight is cancelled, delayed or diverted to a different airport.

We take on the administrative burden of contacting suppliers with your requirements so you can focus on resuming flight services as quickly as possible. Whether you’re dealing with planned diversions or emergency delays, we’ll find the vehicles and accommodation you need to ensure the welfare of your crew and passengers, however complex your requirements.

Better still, we’ll help you reduce your exposure to EU261 claims and press escalation to protect your finances and your reputation. Everything we do preserves the loyalty of your customers for your future success.

At CMAC, we offer our award-winning Flight Delay and Divert Solutions to airlines across the globe.


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How we do it

We deliver our award-winning service using our extensive, pre-approved network of transport suppliers and hoteliers. Our specialist account management team will work with you to understand your business requirements and provide the most suitable solution. Our Service Delivery Team is available 24/7 to arrange vehicles and accommodation, even at short notice.

While other operators just offer a tech-only solution, CMAC combines technology with hands-on expertise in managing disruptions to your bespoke requirements.

With our unrivalled service, we’ve earned the trust of some of the biggest brands in the industry. Our clients include:

Ryanair

Tui

Jet2

Swissport

Menzies

Civil Aviation Authority

With a local presence in locations across the globe, we provide consistent, round-the-clock support, no matter the location. That way, you’ll benefit from CMACs market knowledge, excellent supplier relations and competitive prices while eliminating the need to maintain a database of vetted hotels, taxis and coach operators. Best of all, you’ll avoid spiralling costs with our fixed delay rates.

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Why CMAC?

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We are experienced

We’ve helped clients navigate major events like the Beast from the East, Storm Ionas and the repatriation of Thomas Cook customers.

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We are experts

Our in-depth knowledge of disruption management, combined with a global presence and strong supplier relationships contributes to our success.

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We are reliable

Reduce passenger compensation claims with a rapid service that meets your obligations under EU Regulation EU261/2004.

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Contact us to learn more

If you’d like to learn more about our Flight Delay and Divert Solutions, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can enquire by filling out our contact form, and we’ll be in touch shortly.

Call 03333 207 100

Make an enquiry

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

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Frequently asked questions

How do you help us to reduce our exposure to EU261 claims?
CMAC understand that an efficient solution is key to mitigating the losses incurred by airlines when there is flight disruption. Our specialist aviation teams are trained to ensure that your passengers are taken care of whilst waiting to reach their final destination Check out our case studies section to find out how our teams assist travel organisations during mass disruption.
What makes CMAC different to its competitors?
CMAC have a coherent strategy to deal with disruptions. Offering both a tech-led delivery of requirements together with hands-on expertise is key to our proven success. Our dedicated team of aviation industry experts are specially trained in managing airline disruption and available day and night. Furthermore, we have strong supplier relationships with a readily available network and a local presence in key markets.
How can we access your services?
We offer a range of invocation methods, from online booking portals which can either be standalone or integrated within your systems, to a phone call straight into our dedicated aviation team. Alongside staff invocations, we can work with your company to develop a customer self-service tool. Allowing them to select alternative transport and/or accommodation.
Is your service available 24/7?
Yes! You can access our portal online at any time, or if you prefer to speak with one of our team, we have experts available 24/7/365 to assist you.

Call us today on 03333 207 100 to speak to a member of our team

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