Delay & Divert Solutions

  • Specialist Teams Available 24/7

  • Emergency Transport and Accommodation Experts

  • Our People Moving Your People

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Facing flight delays, diversions, or cancellations can be a daunting challenge for airlines, impacting operational costs, customer satisfaction, and brand reputation. While such disruptions are often beyond control, CMAC's expertise in travel disruption management ensures that your passengers experience minimal inconvenience.

With CMAC, you have a partner who understands the criticality of swift action when travel plans go awry. Our Delay and Divert solutions focus on reducing the impact on passengers and crew, ensuring a positive outcome in challenging situations.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

Leveraging years of experience in the field, CMAC is adept at mobilising resources swiftly to address the needs arising from flight disruptions. Whether arranging mass transportation or securing accommodation, our travel disruption management solutions are designed to respond effectively to cancellations, delays, or diversions.

We take on the logistical challenges, from coordinating with suppliers to finding the best solutions, allowing you to focus on restoring services as quickly as possible. Whether facing planned disruptions or unexpected emergencies, we aim to manage the situation efficiently, ensuring the well-being of all affected.

Better still, we’ll help you reduce your exposure to EU261 claims and press escalation to protect your finances and your reputation. Everything we do preserves the loyalty of your customers for your future success.

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How we do it

A comprehensive network of pre-approved transport and accommodation providers powers our award-winning services. Our specialist teams work closely with you to tailor solutions that meet your unique needs, supported by our 24/7 Service Delivery Team, who is ready to act at a moment's notice.

CMAC blends innovative technology with practical expertise in managing travel disruptions, offering customised solutions.

Our reputation is built on trust and reliability, with endorsements from leading airlines and industry partners. Our global presence ensures consistent support, enabling access to competitive rates and eliminating the complexity of managing multiple suppliers.



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We are experienced

We've successfully managed major disruptions, showcasing our capability to handle challenging situations.

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We are experts

Our in-depth understanding of travel disruption management, a global network, and strong supplier relationships set us apart.

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We are reliable

Our efficient response to disruptions helps reduce passenger compensation claims, ensuring compliance with EU Regulation EU261/2004.

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Contact us to learn more

Are you interested in enhancing your travel disruption management strategy?

Contact our team of experts for a comprehensive solution that keeps your operations smooth and your passengers satisfied.

Our control centre is available 24/7 at 03333 207 100, or you can contact us through our form for more information. Let CMAC help you turn travel disruptions into opportunities.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

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Frequently asked questions

How do you help us to reduce our exposure to EU261 claims?
CMAC understand that an efficient solution is key to mitigating the losses incurred by airlines when there is flight disruption. Our specialist aviation teams are trained to ensure that your passengers are taken care of whilst waiting to reach their final destination Check out our case studies section to find out how our teams assist travel organisations during mass disruption.
What makes CMAC different to its competitors?
CMAC have a coherent strategy to deal with disruptions. Offering both a tech-led delivery of requirements together with hands-on expertise is key to our proven success. Our dedicated team of aviation industry experts are specially trained in managing airline disruption and available day and night. Furthermore, we have strong supplier relationships with a readily available network and a local presence in key markets.
How can we access your services?
We offer a range of invocation methods, from online booking portals which can either be standalone or integrated within your systems, to a phone call straight into our dedicated aviation team. Alongside staff invocations, we can work with your company to develop a customer self-service tool. Allowing them to select alternative transport and/or accommodation.
Is your service available 24/7?
Yes! You can access our portal online at any time, or if you prefer to speak with one of our team, we have experts available 24/7/365 to assist you.


Nothing is impossible! The CMAC team are an absolute delight to work with! Each time they deliver above and beyond. Often supporting with very last minute and adhoc changes. They are cool, calm and collected but above all professional. No problem – whether it’s flight delays and placing passengers in hotels or supporting our internal team with logistics, CMAC handle everything like magic! A huge thank you to the team, especially Ameer with whom we have worked with on several projects. Keep doing your magic! We could not recommend you enough!

Anisah Nureen Afzal, PA to Regional Manager UK & Ireland

Qatar Airways

Call us today on 03333 207 100 to speak to a member of our team

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