What you'll discover in the 2026 report
This comprehensive report is a result of independent research, commissioned by
CMAC Group, to review the use of taxis for corporate travel and the extent to which
organisations are taking necessary steps to improve duty of care across their
organisation. 500 business travellers took part in this research.
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The scale of unmanaged travel
Over half (53%) of business travellers have responsibility for booking their
own taxi, rather than it being in the hands of the employer.
72% of taxi journeys are taken alone - creating constant, not occasional risk
exposure for your travelling workforce.
79% of trips occur during high-risk hours (7pm-8am) when vulnerabilities
increase significantly.
Without real-time visibility into these journeys, organisations cannot track employee
locations, respond to incidents, or provide immediate support when problems arise.
The duty of care framework stops at the hotel door - precisely when travellers are often
most vulnerable.
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What really drives traveller behaviour
Our research reveals what matters most to business travellers:
43% cite ease of booking as critical - they need solutions that work in minutes,
especially when rushing between meetings or catching flights.
41% prioritise on-time arrival - missed connections and late arrivals have real
business consequences.
34% require live visibility and tracking – they often want to share their
journey with colleagues or family for personal peace of mind.
When done well, managed transport provides a seamless experience - with
reliable service, strong safety protocols, and convenient app-based booking
that matches what travellers already know.
