Drawdown™| CMAC Group

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Secure hotel rooms first during mass disruption

Airline passengers expect fast, transparent, and practical support when things don’t go to plan.

Developed with leading airlines, CMAC Drawdown puts operation teams on the front foot when mass disruption hits by allowing them to block book in-demand hotel inventory, which can be smartly and speedily allocated to passengers via a self-service link.

Put your passengers first and resolve mass disruption faster with CMAC’s instant booking, real-time communication, and unrivalled global inventory.

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Available 24/7/365

Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.
Global coverage

Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.
Investing in technology

We invest in technology to ensure the best possible customer experience.

Key benefits of Drawdown during IROPs

Trusted by major airlines, CMAC Drawdown is proven to solve the overnight accommodation needs of thousands of passengers in one go.

Speed & scale: Easily solve the complexity and urgency of mass disruption events, with full peace of mind that you’ve already got beds available.

Automation & human support: Expertly balance the two. With the majority of passengers taken care of, your ground staff are free to offer deeper support to anybody who requires it.

More integrated inventory: CMAC’s unrivalled global supply network ensures more quality hotels and transport availability at a moment’s notice.

Customer satisfaction: Turn mass disruption into opportunity, fostering passenger loyalty and lifetime value.

Cost control: Lock in preferential rates, ensure eligibility, and limit EU261 claims.

24/7/365 support: With 6 multi-lingual contact centres in major gateways and a dedicated aviation team.

What sets Drawdown apart is our fast-acting tech, powered by 24/7 aviation experts and unrivalled global inventory.

How Drawdown automates your IROPs response

The hassle-free way for airlines to manage disruption at scale – as simple as 1, 2, 3:

1. Secure the rooms: When disruption hits, airline teams can quickly and easily pre-secure hotel rooms in a single phone call - open 24/7/365. Simply specify the number of rooms, choose any extras (e.g. room type, meals, or transport) and we’ll place the order.

2. Self-claim Smartlink: Sent to mobile devices or displayed as a QR code, passengers are empowered to easily claim a pre-booked room and any transport in a few clicks.

3. Real-time updates & tracking: Passenger confirmations contain all the tracking info they require to stay informed. Meanwhile, airline staff can see the status of entire jobs and offer additional support where required.

Trusted by major airlines

CMAC are the disruption experts with 18 years’ aviation experience, renowned for delivering fast, effective solutions to the most complex passenger challenges.

More integrated inventory

Instant access to 2.5m hotel rooms and 7m+ vehicles globally, from taxis to minibuses and coaches. All bookable in a click.

More ways to book

Including our leading passenger self-service tools, the intuitive agent portal, or CMAC’s round-the-clock UK & European operation centres.

The true cost of airline disruption A closer look

Ready to transform your disruption response?

Discover how Drawdown can empower your passengers and streamline your operations during flight delays and cancellations.

Speak with our team to learn how self-service booking can free your ground staff to focus on passengers who need them most.

Our control centre is available 24/7 at 03333 207 100, or you can contact us through our form for more information. Let us show you how passenger self-booking turns delays into seamless solutions.

0333 358 0156

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We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

FAQs

Why should airlines use Drawdown?

Drawdown puts your teams on the front foot – giving you guaranteed access to beds and transport when demand surges. It keeps passengers happy and your brand protected.

How does Drawdown lower airline costs?

Airlines benefit from preferential rates and can set parameters for eligibility and extras – with full audit trails for EU261 compliance.

What makes Drawdown different from other IROPs tools?

What stands Drawdown apart is the instant booking and real-time visibility of claims. This ensures speed, scale and reliability that others can’t match. Need more rooms as IROPs unfolds? We can quickly top you up, thanks to our unrivalled integrated inventory.

Do you have any examples of Drawdown in action?

Developed in collaboration with major airlines, Drawdown is fast-becoming the industry’s preferred way to solve mass disruption. See our recent aviation case studies and take a demo to see how

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

Drawdown™

Secure hotel rooms first during mass disruption

Request a callback...

Available 24/7/365

Global coverage

Investing in technology

Key benefits of Drawdown during IROPs

How Drawdown automates your IROPs response

Trusted by major airlines

More integrated inventory

More ways to book

Ready to transform your disruption response?

Set up a corporate account

FAQs

Call us today on 03333 207 100 to speak to a member of our team