Case Studies

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Case Studies

Gatwick Airport Drone Incident

Posted Jul 12, 2021


The client

This operation involved assisting several airlines and ground handling agents at Gatwick Airport.

The challenge

In July 2017, during peak holiday season, Gatwick Airport was forced to close its main runway for investigation after a tyre burst on an Air Canada plane during take-off.

The incident resulted in several inbound flights having to be diverted and many flights departing Gatwick being delayed until the following day.

Thousands of tourists were affected, and an immediate solution was required to provide emergency transport and/or accommodation for the passengers.

The solution

CMAC have extensive experience in handling large-scale emergencies caused by unforeseen events.

After receiving notification of the incident from multiple ground handling companies and airlines, CMACs team of experts rapidly determined a solution for each client.

CMACs 24/7/365 operational hubs were essential to the operation. Our teams worked tirelessly round the clock to source emergency transport and accommodation for the affected travellers.

Our people moved 5k passengers in total, sourcing 72 coaches, 300 taxis and 11 minibuses to transfer passengers who had been diverted to Bournemouth and Stanstead back to Gatwick airport.

In addition, CMAC arranged almost 4k hotel rooms to accommodate those who were unable to fly from Gatwick until the following day.

CMACs unrivalled expertise and capability were pivotal to ensure a rapid solution was executed, delivering a successful and seamless recovery that minimised further disruption to those affected.

The stats

During the delays at Gatwick, we were there for 5k passengers. During that time, we provided…

Hotel icon 4000

Hotel rooms

Taxi icon 300


Van icon 72


Minibus icon 11


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