Case Studies

Find out about how CMAC services have helped our partners

Case Studies

Storm Ionas - Ryanair

Posted Sep 01, 2021

Skynews greece_Storm_Ionas

The client

The Ryanair Group carry 149m guests each year on more than 2,500 daily flights from over 80 bases.

The low-cost carrier connects over 225 destinations in 37 countries and employs over 16,000 skilled professionals, making it one of the largest airlines in Europe.

The challenge

In October 2020, a rare storm known as a Medicane caused major disruption across the west coast of Greece, with torrential rain and 70 mph winds resulting in heavy flooding and damaging property, cars and boats.

Many tourists were left stranded, and Ryanair needed a quick solution that would provide travellers with emergency accommodation until they were able to return home.

The solution

CMAC have extensive experience in handling large-scale rescues caused by natural disasters, therefore our team of experts were able to quickly execute a plan to address the situation seamlessly and at a rapid response rate.

With an operational hub based in Greece, CMACs team have vast local knowledge and long-standing supplier relationships across the islands. Alongside this, vital to the operation was our 24/7 availability, a winning combination which enabled us to quickly repatriate over 1,500 stranded holiday makers.

The team worked tirelessly to arrange emergency transport and accommodation for Ryanair customers in the affected region.

CMAC demonstrated its unrivalled expertise, local knowledge and capability to provide a fast solution that minimised further disruption to Ryanair’s passengers and exceeded expectations for the client and its customers.

The complexity of such a task and emergency nature means that the expertise of our local team really takes effect. Be it the Beast from the East, the Icelandic ash cloud crisis or the very sad collapse of Monarch Airlines, Flybe and Thomas Cook, we’ve been called upon to transport passengers at short notice. Our teams across Europe are constantly monitoring situations in real-time, from when they are at the earliest stages of unfolding, to putting locally based teams into action.

Steve Turner

Founder, CMAC

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