A look back at 2023.
As we navigated the challenges and opportunities of the year, each accomplishment further reinforced our commitment to providing outstanding services and solutions. We take pride in the progress made, and these achievements serve as a foundation for our continued pursuit of excellence in the future. Your satisfaction and success remain our top priorities, motivating us to consistently enhance the quality of our services to meet your distinct requirements.
Here's what we accomplished together over the past year.
- We achieved a spectacular total of 1.33 million bookings, with 77% of these made through automated channels like customer portals and API integrations.
- Of these bookings, 57% were urgent, last-minute requests (less than 24 hours' notice), while the remaining 43% were carefully planned in advance!
- Managing a fleet of an incredible 1.3 million vehicles ensured the smooth transport of over 2 million passengers globally.
- Our services covered an astounding 23.9 million miles, highlighting the extensive reach of our operations.
- We facilitated stays in 225,000 hotel rooms, accommodating 350,000 guests.
- We proudly serviced 45% of our total transport bookings using Hybrid, Electric, or Gas Bi-Fuel vehicles. This aligns seamlessly with industry standards for Private Hire Vehicles (PHV), showcasing our commitment to sustainable and environmentally friendly practices.
- 99.65% of our bookings were successful without a single complaint. We're not just moving people, we're moving them with utmost satisfaction!
- Handling 2.1 million calls both inbound and outbound showcases our commitment to being there for you whenever you need us.
- Our average inbound call answer time is just 19 seconds, ensuring that your queries are addressed promptly and efficiently.
- We had a total of 17,000 online chats, ensuring a seamless and interactive experience.
- We take pride in resolving cases promptly. A remarkable 99.5% of cases were successfully resolved within 5 working days, underscoring our dedication to swift solutions.
These metrics not only reflect our commitment to operational excellence but also highlight our unwavering focus on providing you with the best possible service.
