Corporate Business Continuity Transport

Ontraccs

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In 2020, CMAC completed its fourth acquisition in three years, obtaining London-based firm Ontraccs.

Founded in 2015, Ontraccs’ mission is to provide accommodation and transportation solutions to airlines and ground handling organisations during the event of a missed flight connection.

Using purpose-built disruption management technology, Ontraccs provides users with a platform to view nearby hotel availability and make simple bookings within a few clicks, therefore enabling airlines and ground handling organisations to operate more efficiently and improve their service offering.

This acquisition further accelerates CMACs ability to deliver seamless aviation solutions across the UK and Europe.

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About CMAC Group

Since its incorporation in 2007, CMAC has grown exponentially and is now widely recognised for its award-winning transport and accommodation solutions.

Serving an eclectic mix of industries including aviation, rail, business continuity, cruise, onward travel, corporate travel and TMCs, CMAC is persistently growing its network in order to continue to expand and refine its offering.

With over 150 staff now employed throughout the UK and Europe, CMACs industry experts share a core focus on delivering seamless, reliable and safe solutions to suit a diverse range of customer needs.

From a single planned mode of transport to vast international emergency response solutions, CMAC have a solution for any scenario.

With a library of successful acquisitions now under its belt, over the last decade CMAC has established itself a clear leader in its sector.

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The benefits of the acquisition

  • Expands CMACs network of HOTAC suppliers, therefore enhancing service delivery and our commitment to achieving the highest possible levels of customer satisfaction.
  • The Ontraccs user friendly state-of-the-art online tool enables clients to view live availability of our unrivalled international network of approved transport and accommodation providers with preferential rates
  • Alleviates passenger confusion and frustrations, ensuring a superior customer experience
  • Protects the organisation’s reputation
  • Ensure a seamless convenience for passengers and crew
  • Centralises and regulates costs

“As a one-man band, my growth was limited to a few airports, so joining CMAC, for me, is the perfect synergy."

Steve Turner, Founder / Director

CMAC Group

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Our team

Contact us to learn more

If you’d like to learn more about our Ontraccs services, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

Call 03333 207 100

Make an enquiry

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

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WHAT THEY SAY...

"CMACs missed connection platform is easy to use and provides total transparency around costs. Prior to working with CMAC I experienced lengthy wait times due to having no online booking capability - this directly impacted our customer experience - and I had no capability to control budgets. Since working with CMAC we can quickly and seamlessly book transport and accommodation to minimise passenger disruption and reduce frustrations when itineraries don't go to plan. This is vital to protect our reputation and keep customers happy."

Panos Anastasopoulos

Regional Airports Manager - Aegean Airlines

WHAT THEY SAY...

"Always available and ready to assist when needed. We never had issues booking accommodation for disrupted passengers. Very efficient service."

Ameer Peerally

Founder

WHAT THEY SAY...

"As always using CMAC and dealing with Ameer personally is a pleasure , when dealing with a cancelled flight you would like your team to focus on customers needs rather than the Admin and logistics of booking, hotels, food and transportation. This makes our life much easier especially when knowing that the passengers and us are in good hands and they are available 24/7, reliable and always happy to assist. The personal service we receive makes us choose CMAC on every occasion we require assistance."

Ana Filipa -TAP Portuga

Station Manager

WHAT THEY SAY...

“Ontraccs founder Ameer Peerally has worked incredibly hard to build a successful automated solution and we are excited to drive this forward to scale our aviation solution across the UK and Europe."

Chris Bristow - Lufthansa

Deputy Group Station Manager

Call us today on 03333 207 100 to speak to a member of our team

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