Making onward travel safer and simpler
From roadside incidents to unexpected breakdowns, our UK & European service ensures policyholders and passengers are transported safely, quickly, and compliantly — supported by 24/7 experts and a purpose-built platform designed for insurers and breakdown providers. This includes both rapid dispatch of appropriate taxis and seamless arrangement of alternative accommodation when onward travel isn’t possible.
When a vehicle breaks down, the immediate priority is to get people safely off the roadside. For insurers and breakdown providers, coordinating that journey can be complex — especially when you’re managing vulnerable passengers, hard-to-reach locations or fluctuating demand.
CMAC’s Onward Travel service removes the complexity. Built in partnership with leading UK insurers and assistance providers, our platform centralises every journey — from booking and allocation to live tracking and support.
Whether you need transport for a single stranded driver or a whole family travelling with luggage, we provide fast, appropriate onward travel across the UK and Europe, ensuring policyholders reach their next destination safely, comfortably and without delay.
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Available 24/7/365
Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.
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Global coverage
Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.
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Investing in technology
We invest in technology to ensure the best possible customer experience.
Why Choose CMAC Group?
Market leader for over a decade
CMAC has been the trusted Onward Travel partner for many of the UK’s leading insurers and breakdown providers, delivering reliable, time-critical transport and accommodation at scale.
UK-wide and European coverage
From remote rural roads to major European routes, our network ensures passengers are supported wherever incidents occur, with appropriate vehicles and hotal availability available for individuals, families, and larger groups.
Technology designed for insurers
The CMAC Onward Travel platform has been built in collaboration with control rooms and assistance teams, offering smart allocation, live tracking, what3words integration, Smartlinks and real-time support.
Exceptional reliability and performance
With consistently high booking success rates, low service issues and fast average dispatch times, CMAC helps insurers meet policy promises with confidence.
Duty of care at the heart of every journey
All suppliers undergo rigorous onboarding and compliance checks. Safety, compassion and professionalism are prioritised for every passenger, especially those who are vulnerable or distressed at the roadside.
Total visibility and financial control
Consolidated invoices, transparent cost reporting and a full audit trail make it easier for insurers to manage performance, demonstrate compliance and control spend.
Contact us to learn more
If you’d like to learn more about our onward travel solutions, get in touch with our team of experts today.
Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.
Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.
Set up a corporate account
We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.