Cruise_Port_Ground Transport

Cruise Services

Effortlessly manage every aspect of your cruise operations with CMAC’s integrated solution. From complex turnaround logistics and professional hospitality staffing to world-class shore excursions, our platform ensures your passengers receive a premium, end-to-end experience across the globe.

Global cruise operations and turnaround management

CMAC’s cruise services remove the logistical burden of managing high-volume passenger movements and intricate port operations. Whether you are coordinating a massive debarkation day, arranging pre- and post-cruise hotel extensions, or managing shore excursions across international ports, CMAC offers a comprehensive global solution that ensures every detail is executed with precision.

Our service is designed to handle the full scope of cruise operations — extending far beyond simple transport to include expert hospitality staff, tailored shorex programmes, and dedicated port-side coordination. With CMAC, you can focus on the guest experience, knowing that your logistical, staffing, and accommodation needs are handled by a dedicated team of experts available 24/7/365.


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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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Key benefits of CMAC’s Cruise service

Integrated Cruise Portal: Use a single, centralised platform to book and manage transfers, shore excursions, hospitality assistants, and accommodation in real-time.

Full Turnaround Support: Ensure smooth port operations with coordinated logistics, including meet-and-greet services and efficient luggage handling for thousands of passengers.

Shore Excursions & Extensions: Offer curated shorex programmes and manage pre- or post-cruise hotel stays and transfers seamlessly through our global network.

Expert Hospitality Staffing: Access professional, vetted hospitality personnel to assist with passenger check-in, orientation, and logistics at every port of call.

Global Network & Reliability: With access to millions of vetted vehicles and hotel partners worldwide, we provide consistent, high-quality solutions at major cruise hubs.

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How CMAC’s Cruise service works

CMAC’s platform is designed to streamline port operations and enhance the passenger journey through a simple, five-step process:

  1. Centralised planning via the portal: Access the Cruise Portal to book transfers, select shore excursions, and schedule hospitality staff with full visibility into every booking.

  2. Bespoke operational design: Our experienced team helps design optimised plans, ensuring that every transfer, shore excursion, and hotel extension runs seamlessly.

  3. Real-time updates and edits: Easily view, edit, and update service details as schedules change, ensuring your operations remain agile during weather events or port delays.

  4. On-the-ground coordination: Deploy trained transport and hospitality coordinators at the port to manage vehicle arrivals, assist passengers, and oversee logistics in real-time.

  5. Consolidated reporting and visibility: Access detailed analytics on spend, service performance, and passenger volumes to optimise future cruise cycles.

Why choose CMAC?

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Efficiency

Centralise all cruise-related services—from shorex to staffing—on one platform, reducing administrative burden and manual errors.

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Scalability

From boutique river cruises to large-scale ocean liner turnarounds, our platform and network scale to meet any passenger volume.

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Reliability

Our rigorous vetting by an in-house compliance team ensures that all transport, accommodation, and staffing meet the highest safety standards.

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Cost control

Gain full visibility of costs with transparent pricing and consolidated invoicing, ensuring complete financial oversight of your cruise programme.

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24/7 global support

Our dedicated support teams are available around the clock to manage last-minute changes, ensuring peace of mind across all time zones.

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Contact Us

Call 0333 358 0156

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We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

FAQ's

What services can I book through the Cruise Portal?
The portal allows cruise operators to manage ground transfers, shore excursions, hospitality assistants, pre- and post-cruise hotel extensions, and emergency accommodation.
Does CMAC provide hospitality staff for port operations?
Yes, we provide professional, vetted hospitality staff to assist with passenger management, meet-and-greet services, and logistical support during turnarounds.
Can the service handle international ports outside of the UK?
Absolutely. CMAC provides global coverage with services and vetted providers available in over 100 countries worldwide
How does CMAC handle last-minute schedule changes or port delays?
Our 24/7 support team and real-time portal allow for immediate updates to transport and staffing, ensuring minimal disruption when flight delays or port changes occur.
How do you ensure the safety of passengers during shore excursions?
We only work with trusted, vetted providers and offer real-time tracking and 24/7 human support, ensuring passengers are always safe and accounted for.

Call us today on 03333 207 100 to speak to a member of our team

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