Case Studies

Find out about how CMAC services have helped our partners

Case Studies

Patient Transport Services - G4S

Posted Aug 31, 2021

Patient transport

The client

G4S is a world-leading private security company delivering highly specialised services around the world. It deploys taxis throughout the UK to transport hospital patients, where safety and reliability are paramount.

The challenge

G4S was using over 20 separate taxi operators to complete thousands of journeys each month across the UK. The journeys can be initiated by multiple staff across the prison and hospital network, often at short notice. This was creating a challenge for monitoring and managing the taxi usage.

As G4S is also an organisation under constant scrutiny, it was essential that the operators they were using were all compliant with G4S’ security and commercial policies. This was also very difficult to manage in-house.

The solution

CMAC provides a cost-effective single source solution to G4S. CMACs robust onboarding and compliance process meets G4S’ stringent security standards, whilst delivering a reliable service with UK wide coverage and the ability to allocate location specific suppliers as required.

CMACs consolidated booking and invoicing system significantly reduces administration and the overall taxi spend has been reduced, delivering consistent, transparent costs across all journeys.

Due to the nature of the work, it is essential for the taxis to arrive and depart on time, and all journeys must be monitored beginning to end. CMAC’s technical teams developed bespoke software to enable all pick-ups and drops-off to be reported directly into G4S’ own systems, freeing up additional resource within their business, whilst ensuring contractual requirements were always met.

CMAC has played a crucial role in helping us to achieve our performance KPIs within a very busy and demanding Patient Transport Service for the Royal National Orthopedic Hospital and University College London Hospitals. Their ability to adapt to last minute requests is second to none, and they are always quick to offer a solution to a problem which is very rare from a third party supplier in this industry. CMAC have supported us throughout the most challenging times the country has seen to date, and this has been recognised throughout the business and with our stakeholders. They are a pleasure to work with and long may the partnership continue.

Clare Penrose

Area Manager, G4S Patient Transport Services

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