Patient Transport Services - G4S

The client

G4S is a world-leading private security company delivering highly specialised services around the world. It deploys taxis throughout the UK to transport hospital patients, where safety and reliability are paramount.

The challenge

G4S was using over 20 separate taxi operators to complete thousands of journeys each month across the UK. The journeys can be initiated by multiple staff across the prison and hospital network, often at short notice. This was creating a challenge for monitoring and managing the taxi usage.

As G4S is also an organisation under constant scrutiny, it was essential that the operators they were using were all compliant with G4S’ security and commercial policies. This was also very difficult to manage in-house.

}

The solution

CMAC provides a cost-effective single source solution to G4S. CMACs robust onboarding and compliance process meets G4S’ stringent security standards, whilst delivering a reliable service with UK wide coverage and the ability to allocate location specific suppliers as required.

CMACs consolidated booking and invoicing system significantly reduces administration and the overall taxi spend has been reduced, delivering consistent, transparent costs across all journeys.

Due to the nature of the work, it is essential for the taxis to arrive and depart on time, and all journeys must be monitored beginning to end. CMAC’s technical teams developed bespoke software to enable all pick-ups and drops-off to be reported directly into G4S’ own systems, freeing up additional resource within their business, whilst ensuring contractual requirements were always met.