AI vs human support: what works best during travel disruption?
Posted Sept 25, 2026
The travel and transport industry is rapidly adopting artificial intelligence (AI) to process information...
Read Article
Posted Dec 11, 2025
Great British Rail Replacement, part of CMAC Group, calls on Great British Railways to set a clear national expectation for excellent customer service during disruption. 30% of customers with accessibility needs were left without a viable alternative during disruption33% of women relied on others for completion of their journeys due to...
Posted Sept 25, 2026
The travel and transport industry is rapidly adopting artificial intelligence (AI) to process information...
Read ArticlePosted Sept 24, 2026
CMAC Group has completed the acquisition of the remaining share of Coach Hire Comparison (CHC),...
Read ArticlePosted Sept 22, 2026
By Fiona Corbett, Director of Hotels & Accommodation When a journey goes wrong, the problem...
Read ArticlePosted Sept 22, 2026
When an unexpected rail delay happens, providing physically-compliant alternative transport is just the...
Read ArticlePosted Sept 08, 2026
As we prepare for Great British Railways becoming operational, Great British...
Read ArticlePosted Sept 02, 2026
When a single flight experiences a minor maintenance delay, standard operating procedures handle it...
Read Article