CMAC Group is proud to be awarded Investor in Customers (IIC) Gold for 2026, marking our fourth year in a row achieving the prestigious accreditation.
Investor in Customers is an independent assessment that recognises organisations demonstrating consistently high standards in customer experience, engagement, and continuous improvement. Achieving Gold status for a fourth year reflects our sustained commitment to delivering exceptional service to our customers.
Continued improvement and measurable progress
In addition to retaining our gold status, we are pleased to report that our overall performance has improved in 2026. This ongoing progression highlights the strength of our customer-first approach and our ability to evolve in line with feedback and changing needs.
Here’s what our customers had to say about our service:
"Without CMAC's solution, we do not have crew movements. No crew movements, no trains. No trains, no revenue."
"CMAC has a very wide service in Europe. They are present in most countries. They respond quickly to requests. Very good and fast communication."
"CMAC always go above and beyond, and they have excellent employees the company should be really proud of."
"Nothing has been too much trouble. Excellent support received during the portal set up."
Our focus remains on:
- Listening to and acting on customer feedback
- Continuously improving our services and solutions
- Strengthening long-term partnerships
- Delivering consistent, high-quality experiences
A commitment to excellence
This recognition reinforces CMAC Group’s position as a trusted partner within the industry. It reflects the dedication of our teams and the robust processes we have in place to ensure service excellence at every touchpoint.
As we move forward, we remain committed to building on this success - continuing to innovate, improve, and deliver value for our clients.
Looking ahead
Jason Hilton, CMAC’s Director of Partnerships, commented:
“Achieving four years of Investor in Customers Gold is a significant milestone, but we view it as just one step in our ongoing journey. The insights and invaluable feedback we receive from our customers continue to shape how we evolve. By listening closely and collaborating with our customers, we are constantly enhancing our service delivery and overall customer experience.”
We remain committed to investing in our people, technology, and partnerships to ensure we consistently meet - and exceed - expectations.
We would also like to thank our clients and partners for their continued trust, engagement, and collaboration.
For more information about our services, or to discuss how we can support your organisation, please get in touch with our team.