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CMAC Group achieve the gold standard in customer experience

Posted Dec 15, 2021

CMAC Group achieve the gold standard in customer experience

Investor in Customers are an independent assessment organisation that conducts rigorous benchmarking exercises to determine the quality of customer service and relationships.

Investor in Customers assessment criteria compared client feedback alongside the views of staff and management to verify that customers really are at the heart of CMAC’s business.

CMAC achieved the prestigious gold accreditation for exceptional levels of both internal and external customer experience.

Moving almost two million passengers a year, CMAC has built its reputation on uncompromising standards of integrity, underpinned by its status as the experts in managed ground transport solutions.

CMAC has carved its market niche through delivering a series of unrivalled transport solutions across a diverse portfolio of world leading clients since 2007.

From rescuing stranded passengers overseas to safe and punctual employee transfers, our reputation for delivering flexible, reliable and agile solutions has continued to delight clients and build loyalty year after year.

CMAC’s extra mile approach reflects in the survey results, with an outstanding ability to build long-term successful client relationships that are based on tailoring each solution to meet the individual needs of our clients and their customers.

The results demonstrate a highly customer-centric culture, and CMAC’s overall score has increased year on year which is testament to the hard work and dedication of our management and employees, implementing the learnings obtained from previous assessments.

The detailed survey feedback will enable us to identify further ways to improve our service going forward, whilst driving next year’s strategy in order to continue to build on our success in 2022.

Speaking on behalf of Investor in Customers, Tony Barritt, Managing Director comments “CMAC Group deliver a first-class service, often in challenging circumstances, for its clients. “Positive customer experiences are crucial to the success of any business and it’s pleasing to see an organisation that takes pride in delivering solutions that go above and beyond the expectations of its clients.

“Awarding CMAC Group with the prestigious Gold Investor In Customer Award reassures businesses that they can trust CMAC to deliver a consistent and exceptional experience.”

Peter Slater, CMAC Group CEO, says “Despite a challenging period for most businesses, we’re ecstatic to announce that our company has achieved the highest form of accreditation for our high standards in customer care.

“Our teams are available 24/7/365 and work hard to deliver value whilst ensuring that CMAC clients receive a quality service that meets their individual needs.”

“CMAC Group have also been accredited with the Cyber Essentials Plus status in November, a government endorsed standard which further cements our commitment to providing a best-in-class service for our clients.

“This complements CMAC’s existing ISO 27001 status and reassures clients and their travellers that the organisation follows best practice when it comes to managing people, processes and technology.

Slater adds “We've built our reputation on uncompromising standards of integrity, underpinned by our status as the experts in managed ground transport solutions. The latest accreditations evidence this.”

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