We're delighted to announce that airlines operating at Heathrow Airport can now book digital Hotel Hoppa bus tickets for disrupted passengers.
Alongside CMAC's existing ground transport options, airlines can now book Hotel Hoppa tickets directly within the CMAC aviation portal when booking eligible hotels.
How Hotel Hoppa works in CMAC’s aviation portal
1. Book hotel and transport
Use the CMAC aviation portal to add Hotel Hoppa tickets to local hotels. The service is available from Terminal 2, Terminal 3, and Terminal 5.
2. Send digital tickets
Passengers instantly receive their PDF tickets, which can be added to their Apple Wallet or Google Wallet for convenience.
3. Seamless journeys
Passengers simply scan their digital tickets to board the bus. This gives airlines full visibility of usage.
Self-service enhances passenger satisfaction
Onward travel to hotels is simple, cost-effective and hassle-free with Hotel Hoppa. Combining transport with accommodation streamlines the process during a stressful time for passengers.
When airlines handle disruption well, passengers appreciate it. Our aviation disruption white paper reveals that negative sentiment fell from 41% to 33% when airlines combine technology and human support to provide a speedy response.
Self-service tools are increasingly being welcomed by passengers. We found that of those who used these tools, 85% found the process easy and 63% were satisfied with the outcome. Self-service can make passengers feel more informed and empowered.
The benefits of Hotel Hoppa
Hotel Hoppa offers many benefits to airlines, including:
- Book hotel and bus transport together
Instantly book hotel and transport together, giving passengers a better experience.
- Pay-per-use
Airlines won’t have to pay upfront for tickets that aren’t used – just those that are issued.
- Frequent services
Access 200 services per day to 20+ Heathrow hotels from Terminals 2, 3, and 5.
- Reduce admin
Eliminate manual ticket handling, simplify distribution to passengers, and track spend.
- Easy to use
No paper tickets required – just an emailed ticket that can be added to Apple Wallet and Google Wallet.
- Passenger self-service
Empower passengers by giving them the opportunity to serve themselves.
With Hotel Hoppa now available through the same CMAC platform airlines already use to resolve disruption, it makes it simple to provide a premium passenger experience.
CMAC Chief Commercial Officer Ashley Seed said: “Our goal is to make disruption management as seamless as possible. Adding Hotel Hoppa to our aviation portal gives our partners access to a trusted solution that simplifies the passenger journey.”
To find out more or to see it in action, just get in touch to arrange a demo.