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We're all set for the 2024 Future Travel Experience

Posted Jun 04, 2024

Were all set for the 2024 Future Travel Experience

CMAC is returning once again to exhibit at the upcoming Future Travel Experience (FTE) Ancillary & Retailing event, set to take place from June 11th to 13th at the Dublin RDS. We can’t wait to showcase our latest innovations, specifically designed to enhance the passenger experience and address the challenges posed by aviation disruptions.

The FTE Ancillary & Retailing event is a unique opportunity that brings together senior-level executives from all corners of the global travel industry. This year, the theme is ‘Customer-Centric Innovation’ — a perfect backdrop for discussing how CMAC’s solutions are aligned with current requirements and future trends in the travel sector. The event provides an intimate setting for stakeholders to engage in deep, meaningful discussions, share insights, and forge valuable connections.

Ground transport expertise with disruption management excellence

At CMAC, we understand that the impact of disruptions on air travel can be significant — not just for passengers but for airlines and other stakeholders as well. CMAC recently conducted an airline customer research report, where we surveyed 1,100 travellers who had recently taken a round-trip flight for business or leisure purposes within the last year. The results revealed that an alarming 46% of UK travellers reported that their experiences with flight delays or cancellations, coupled with the airline's service, would deter them from flying with that same airline ever again. That's why we've developed targeted solutions that not only enhance the passenger journey, but also provide a robust support strategy in the event of irregular operations (IROPS).

CMAC’s commitment to excellence ensures that we uphold gold-standard service levels and expertise in disruption management for each of our aviation clients. Our comprehensive approach ensures that we deliver support that goes beyond expectations. Our proactive measures and rapid response capabilities set us apart in the industry, ensuring that disruptions are managed with minimal impact. By integrating our solutions, airlines and travel operators will have direct access to our vast international vehicle fleet and extensive ground transport supply partners via our easy-to-use booking portal. Clients also benefit from 24/7, 365 days a year support from our dedicated team. Therefore, airlines can confidently offer a higher standard of service in the face of disruption, which serves as a significant and competitive advantage.

Innovative solutions brought to you by people-powered technology

Our people-powered technology is crafted to ensure that even in the face of disruptions, passengers continue to enjoy a seamless and satisfying travel experience. This fosters a relationship of loyalty and trust from passengers to airlines, mitigating reputational damage and building brand advocacy.

The CMAC team are excited to welcome you to the event, where you can meet our experts face-to-face and learn more about how our innovative solutions can benefit your operations. Whether you are looking to minimise the effects of disruptions, enhance overall passenger satisfaction, or discuss future collaborations, our team is eager to connect with you.

We can’t wait to reveal our latest developments for 2024 at the event.

Anticipating transformative outcomes at the FTE Ancillary & Retailing event

The event is a great chance to hear first-hand about the benefits of integrating people-powered tech into your service offerings. Discuss the potential for collaboration and find out why our approach to managing IROPS is being embraced as the foremost solution in the industry.

Looking ahead to the outcomes of the Future Travel Experience (FTE) Ancillary & Retailing event, attendees should expect to gain valuable insights but also discover practical solutions that will shape the future of travel. By engaging with our cutting-edge solutions and participating in critical discussions, guests will be well-equipped to transform their operations to be more resilient and passenger-friendly. The connections made, and partnerships forged at this event are expected to drive transformative developments across the travel industry, paving the way for smoother and more seamless travel experiences in the future.

Where can you find the CMAC team at the event?

You can connect with the CMAC team in person during the event at The Dublin RDS (stand B11) between 11th - 13th June 2024.

Schedule a one-on-one meeting at the event or at a more convenient time for you, by reaching out at Let’s discuss how we can work together to create more resilient, passenger-friendly travel experiences.

We look forward to catching up with you and exploring how we can transform the future of travel together.

See you soon at the 2024 FTE Ancillary & Retailing event!

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