Aviation Services| CMAC Group

Home /

aviation services

Air travel never stops - neither do we. Trusted by leading airlines, CMAC's advanced technology and 24/7/365 support help airlines manage disruption and crew movements with confidence.

Passenger and crew solutions: Keeping airlines moving

At CMAC, we make passenger and crew movements seamless, providing end-to-end aviation transport and accommodation services that keep operations moving.

Airlines and airports face constant operational challenges, from flight delays, missed connections, diversions and irregular operations (IROPs) to ensuring crew and passengers reach their destinations safely and on time.

Our proven solutions have supported some of the world’s leading carriers through large-scale disruption, offering reliability and scale when it matters most.

Request a callback...

Available 24/7/365

Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.
Global coverage

Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.
Investing in technology

We invest in technology to ensure the best possible customer experience.

Industry-leading aviation services

Disruption Management – Solve description faster. Empower passengers to self-book accommodation and alternative transport with CMAC's disruption management tools. Keeping passengers happy and operations moving.

Crew Management – Ensure global crew are transported reliably and on time. CMAC's smart platform connects with airline scheduling systems, making global crew transport effortless.

Each service leverages CMAC’s purpose-built aviation platform, providing automation, reporting, and centralised control to make complex logistics simple.

Protect your brand & improve passenger experience

Reduce complaints with fast, reliable disruption handling — 75% of passengers report facing disruptions annually, yet 59% wait over an hour with no communication. Quick action matters.

Keep passengers informed with live updates and self-service tools — When disruption is handled well, passenger loyalty and sentiment rise. CMAC helps airlines to act faster — turning stressful moments into opportunities.

Ensure safety through verified providers and centralised monitoring — With passengers happy to embrace self-service tools, and 94% receiving clear options, CMAC delivers smoother journeys that protect the safety of passengers and the reputation of businesses.

Want the full insight? Download our Aviation Whitepaper for all the latest stats, trends, and industry recommendations.

Why airlines choose CMAC

Airline operations demand speed, reliability, and precision. CMAC stands apart in the market by delivering:

Instant resolution during disruptions

Rapidly book hotel rooms and alternative transport thanks to our automated tools and unrivalled inventory.

Global coverage & choice

Access 7 million vetted vehicles and 2.5 million hotel rooms in over 100 countries. Our scalability ensures disruptions are never limited by location.

Tech with a human touch

Unlike other providers, we blend the two — with 24/7/365 support, a dedicated aviation team, and 6 contact centres in major gateways.

3974 CMAC October Misc Biz Travel Web Icons 02

Real-time updates & tracking

Passengers know the status of their bookings, while airlines get visibility of their entire disruption response.

3974 CMAC October Misc Aviation website icons 02

Zero set-up costs

Just plug-and-play or easily integrate CMAC into your existing systems and airline app for bonus features.

Trusted by airlines, valued by passengers and crew

Experts in facilitating aviation travel, we know from our experience that it is our human touch that truly makes the difference. Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be, no matter the location.

With 18 years of aviation expertise, 5 million passengers and crew moved per year, and a 99% service satisfaction rating, CMAC delivers proven reliability at scale. Backed by 17,000 hotel partners and 8,000 transport partners across 121 countries, we ensure every journey is handled with care, speed, and precision.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

FAQs

What regions do CMAC aviation services cover?

CMAC provides international coverage, with millions of vehicles and hotel rooms available across 100+ countries.

How does CMAC help airlines during flight disruptions?

Our platform automates the booking of transport and accommodation, provides real-time updates, and supports passengers and crew, minimising delays and operational impact.

Can CMAC integrate with my airline’s systems?

Yes, our technology can easily integrate with your existing apps, dashboards, or booking systems, giving you full control and visibility, as well as a seamless user experience. We also offer a plug-and-play option, enabling setup in minutes.

What makes CMAC different from other aviation service providers?

CMAC combines a scalable solution, 24/7/365 support, and an extensive global inventory to deliver unmatched speed, reliability, and efficiency in aviation operations.

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

Aviation

Request a callback...

Available 24/7/365

Global coverage

Investing in technology

Industry-leading aviation services

Protect your brand & improve passenger experience

Why airlines choose CMAC

Instant resolution during disruptions

Global coverage & choice

Tech with a human touch

Real-time updates & tracking

Zero set-up costs

Set up a corporate account

FAQs

Call us today on 03333 207 100 to speak to a member of our team