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Case Studies

Residents evacuated due to flooding - Gateshead Council

Posted Aug 31, 2021

Eslington Court

The client

Gateshead Council is the local government authority for the Metropolitan Borough of Gateshead, Tyne and Wear. The council is made up of 22 electoral wards, they also own and are responsible for the day-to-day management of nearly 20,000 homes.

The challenge

In March 2021, CMAC was called upon by Gateshead Council to safely transport and provide temporary accommodation for 120 residents who had to be evacuated from their tower block due to severe flooding following a utilities failure on an upper floor.

The solution

CMAC delivered a single source solution that provided on demand, reliable transportation and accommodation to support Gateshead Council’s operations.

CMAC responded immediately to the request, calling upon their unrivalled network of transport and accommodation suppliers to deliver a suitable emergency relocation strategy.

Drawing on their extensive experience in handling such events, CMAC’s team quickly allocated appropriate rooms for all the residents in a nearby hotel. As the local authority triaged evacuees due to COVID considerations, three coaches were dispatched to the scene to transport the residents from the affected area to the reception centres. A further three coaches were then dispatched to take residents to their hotel after registration had been completed.

Catering arrangements were also provided in addition to the transport and accommodation for the duration of residents’ stay at the hotel.

The residents were accommodated in the hotel for several weeks as CMAC and Gateshead Council devised a staggered approach for their return, as flood repairs and electrical safety checks were completed on their homes.

The addition of CMAC to our organisation’s emergency arrangements proved to be hugely beneficial in our response to a recent large-scale incident. The services, advice and coordination provided to us during a protracted period of a number of weeks proved invaluable, completely assuring us that all transport, accommodation and catering requirements were being met. This freed up essential resources that allowed us to concentrate on the necessary recovery efforts to return those affected to their homes.

Michael Reynard

Resilience and Emergency Planning Co-Ordinator, Gateshead Council

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