Supporting Kingston University, London

The Client

Established in 1899, Kingston University, London is a vibrant higher education institution located in South West London. It is home to a diverse community with more than 20,000 students from 140 countries and offers a strong commitment to providing inclusive education. Ensuring accessibility, inclusivity, safety, and reliability in student support - including external support such as transportation - is a key priority for the University as it supports students across multiple campuses and learning environments.

The Challenge

Prior to partnering with CMAC, Kingston University faced transportation challenges that impacted the student experience and internal operations. The University required a centralised, efficient solution for managing ground transport across London - one that could streamline bookings, safeguard students, and provide on-time collection for students according to their timetables.

The key hurdles faced by the university were:

• Managing multiple transportation providers with inconsistent service levels

• Lack of visibility and control over student journeys

• Complex invoicing processes across suppliers

• The imperative to ensure safe, compliant, and accessible transport for students, some of whom require wheelchair-adapted vehicles.
  
  

The Solution

In 2024 alone, CMAC successfully coordinated 675 student journeys, which includes taxi and accessible travel, supporting students travelling from home to university and back again.

CMAC has a long-standing partnership with Kingston University which was established in 2017. As part of the collaboration, we provide a single-source, fully managed transport solution tailored to the needs of both students and the University.

The collaboration delivers valuable benefits for the university:

• Reliable, secure student transport – every time.
  We work exclusively with fully vetted, compliant suppliers and track every journey in real-time, giving the university complete confidence in student safety.

• Access to a wide range of transport.
  Our dedicated network includes licensed taxi and wheelchair-adapted vehicle suppliers, ensuring every student’s travel needs are met with no exceptions.

• Total visibility, zero hassle.
  A centralised booking portal provides complete oversight of journeys and spend, while reducing admin and streamlining day-to-day operations.

• 24/7 support is always on hand.
  Our Operations Team is available around the clock, 365 days a year - ready to respond instantly, while upholding the universities strong safeguarding standards.

• Empowering students with choice and control.
  Whether through our self-service booking platform or direct support, students can manage their travel confidently and independently.

• Predictable costs for regular journeys.
  Fixed, competitive pricing ensures budget certainty and convenience for frequent travel between home and university throughout the academic year.

• Simplified billing for smoother operations.
  Consolidated monthly invoicing takes the pressure off admin teams, making finance and reporting more efficient and accurate.