Rail Crew Transport

Rail Crew Transport

  • Keep your crew moving with CMAC’s rail-specialist transport solution.

From planned crew movements to last-minute changes, our 24/7/365 service ensures drivers and conductors reach depots, booking-on points and stabling locations safely and on time — powered by real-time tracking, an extensive vetted network, and technology built specifically for rail operations.

Keeping rail crew where they need to be

Rail operations depend on getting crew to the right place at the right time. When a driver can’t reach a depot, booking-on point or stabling location, the knock-on impact can be significant — from delayed departures to full service cancellations. CMAC’s Rail Crew service is built to prevent that disruption.

Developed for Train Operating Companies (TOCs) and Freight Operating Companies (FOCs), our solution combines 24/7 control centres, an extensive vetted supplier network and technology integrated with over 30 dispatch systems to keep your crew moves running smoothly.

Whether it’s planned movements, emergency cover, or short-notice changes, we provide safe and reliable transport for crews across the UK — giving operations teams complete visibility and confidence in every journey.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our vast supply network covers countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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Key benefits of CMAC’s Rail Crew service

24/7/365 operational coverage
Our dedicated UK control centres manage crew movements around the clock, ensuring drivers and conductors always reach their next location on time.

Live tracking and journey visibility
Integrated with over 30 dispatch systems, our platform gives real-time insight into vehicle location, ETAs and journey progress.

Nationwide, rail-ready supply chain
Thousands of vetted suppliers provide fast access to taxis, MPVs, 8-seaters and wheelchair-accessible vehicles across the entire UK rail network.

Intelligent supplier allocation
Automated allocation selects the most suitable provider based on location, availability, and performance, thereby reducing manual work for operations teams.

Operational resilience and reliability
High booking success rates and consistently strong on-time performance help reduce crew-related delays and protect service delivery.

Embedded safety and compliance
All suppliers go through rigorous onboarding and ongoing checks, supported by the Supplier Engagement Portal for full auditability.

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How CMAC’s Rail Crew service works

CMAC’s Rail Crew platform supports every stage of crew movement, giving rail operators complete oversight from booking to completion.

Request and booking creation
Control teams book crew movements directly through our portal, or requests flow in automatically via integrations. Key details, such as locations, timings, and passenger needs, are captured in seconds.

Intelligent supplier allocation
The platform automatically assigns the most suitable vetted supplier based on proximity, availability and past performance, ensuring rapid mobilisation.

Real-time journey tracking
Integrated with over 30 dispatch systems, the portal provides live GPS tracking, driver and vehicle details, and continuous status updates.

Proactive monitoring and communication
Our 24/7 operations team oversees journeys in real time, resolving issues immediately and communicating directly with Control when changes are needed.

Clear reporting and invoicing
Every journey is tracked through detailed dashboards, allowing you to monitor performance, manage costs, and streamline invoicing across your network.

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Why choose CMAC?

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Trusted rail specialist

With more than a decade of support for TOCs and FOCs, CMAC is an established partner for reliable, compliant crew transport nationwide.

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Unmatched supply chain reach

Thousands of vetted suppliers ensure fast availability near depots, stations and stabling locations — even during peak times or last-minute changes.

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Technology built for rail operations

Our platform integrates with 30+ dispatch systems, providing live tracking, automated allocation, Power BI reporting and complete journey visibility.

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Industry-leading performance

Consistently high booking success rates and strong on-time performance help reduce crew-related delays and keep services running smoothly.

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Safety and compliance as standard

Every supplier is onboarded and audited through our Supplier Engagement Portal, ensuring a safe, fully compliant service across your network.

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Contact us to learn more

If you’d like to learn more about our specialist rail crew transport services, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can make an enquiry by filling out our contact form and we’ll be in touch shortly.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

Frequently asked questions

How quickly can CMAC arrange a crew taxi?
Response times vary by location, but our extensive supply chain and smart allocation tools allow us to mobilise vehicles within minutes, even for urgent or late-notice crew moves.
Do you provide different vehicle types for crew transport?
Yes. We offer taxis, MPVs, 8-seaters and wheelchair-accessible vehicles to support individual crew members, small groups and crew with specific mobility needs.
Can we track our journeys in real time?
Absolutely. Integrated with over 30 dispatch systems, our platform provides GPS tracking, driver details, ETAs and live status updates for every crew movement.
How do you ensure supplier compliance and safety?
All suppliers are vetted through our Supplier Engagement Portal, which manages licences, insurance documents and ongoing compliance checks to maintain high operational standards.
What happens if a delay or issue occurs during a journey?
Our 24/7 operations team proactively monitors all live journeys. If an issue arises, we intervene immediately — reallocating vehicles, updating Control and ensuring crew reach their destination as quickly as possible.
Do you support planned movements as well as emergency transport?
Yes. CMAC manages both scheduled crew moves and last-minute or reactive bookings, providing reliable transport for all types of operational needs.

WHAT THEY SAY...

Safe and reliable taxis is critical for Northern. Since 2017, the service CMAC provide has made a huge difference to us. It's great to have found a company that understands our requirements and keeps its promises. For anyone looking for a reliable local taxi solution with first class service, choose CMAC, you won't be disappointed.

Jason Parker

Alternative Transport Contracts Manager, Northern

WHAT THEY SAY...

Would highly recommend the CMACs service. The app is brilliant and very easy to use, the whole process is great from start to finish. CMAC have been an asset to Freightliner, aiding us in keeping services running even during the harder days of Covid.

Rachel Shard

Transport & Fleet Team Leader, Freightliner Group Ltd

Call us today on 03333 207 100 to speak to a member of our team

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