How CMAC’s Rail Crew service works
CMAC’s Rail Crew platform supports every stage of crew movement, giving rail operators complete oversight from booking to completion.
Request and booking creation
Control teams book crew movements directly through our portal, or requests flow in automatically via integrations. Key details, such as locations, timings, and passenger needs, are captured in seconds.
Intelligent supplier allocation
The platform automatically assigns the most suitable vetted supplier based on proximity, availability and past performance, ensuring rapid mobilisation.
Real-time journey tracking
Integrated with over 30 dispatch systems, the portal provides live GPS tracking, driver and vehicle details, and continuous status updates.
Proactive monitoring and communication
Our 24/7 operations team oversees journeys in real time, resolving issues immediately and communicating directly with Control when changes are needed.
Clear reporting and invoicing
Every journey is tracked through detailed dashboards, allowing you to monitor performance, manage costs, and streamline invoicing across your network.